Blog

To understand what a design system is, we first need to understand what is meant when the term “design” is used. In the past, “graphic design” referred almost exclusively to print materials based on handicraft processes. The new digital reality completely changed the discipline. The means to manipulate virtual assets gave workers new capabilities, such […]

In just a few years, open banking laws have gone global. Scores of countries around the world have followed the European Union’s lead by creating their own version of open banking regulation. While some are at different stages of development, the global financial system is increasingly “open”. What is open banking? Open banking is legislation […]

Fintech is swiftly moving to become a concept offered nearly exclusively through software-as-a-service (SaaS). That’s a big claim, but one that is inescapable to make if you observe the historical waves of online technology dominance and renewal. The SaaS paradigm isn’t a flash in the pan fad, it’s the B2B manifestation of a larger connected […]

It has been 53 years since the Stonewall Uprising and the subsequent foundation of annual Gay Pride demonstrations, first in the USA then worldwide. Those demonstrations have, over time, given way to parades and celebrations. Both types of gathering have been seminal in the evolution of gay rights – from being something discussed as a […]

Embedded finance enables any company to incorporate banking products such as lending, BNPL, payment services, wallets, and rewards direct into their customer experience as a service within their range—and without having to redirect users to a third party. That means they can integrate payments on their site so buyers need not enter their card details […]

Traditional onboarding sees new clients have to pencil a window into their busy schedules to visit you onsite, then spend hours signing documents, discussing company policies and procedures, and watching presentations. It can be a time-consuming and even frustrating process—but, accelerated by the pandemic, it’s no longer the onboarding of choice for most forward-thinking enterprises. […]

The pandemic might have brought the importance of digital banking to the attention of a much broader array of customers—but it merely expedited a phenomenon that was already making waves among tech-savvy consumers and perturbing the incumbent banks.  Traditional banking methods, whether in a branch, by phone, or at an ATM, lost much appeal during […]

Digitisation has taken the world by storm, with advanced analytics and technology penetrating every industry. Fintech companies have their sights set on the banking industry, positioned to supersede its primacy—but all manner of challengers are right behind them, with nonbanks and corporates looking to embed financial service offerings into their customer journeys at lightning speed. […]

The digital age has seen the inexorable rise of tailor-made offerings delivering personalised products, services, and pricing to customers. Over the past decade, banks have deployed increasingly customised offerings such as microsegmentation and packaged products and services to boost customer loyalty and maintain their competitive advantage. And one thing has become clear: this is no […]

As customers demand ever more personalised and consistent omnichannel communication—and inadvertently drive digital transformation in the process—every business is compelled to design and deliver exceptional experiences both online and offline. This exploration leads to companies investing in unified customer profiles which rely on machine learning to power intelligent decisions in real time. Traditionally this entailed […]